You may get Free Shipping if your order total is over $150 and shipping
weight is not more than 50 lbs. Free Shipping applies only to NJ, PA, OH, NY, MA, CT, DE and MD states, residential addresses, and Ground/Standard
shipping method. Free Shipping cannot be combined with Coupon Discount.
* Free Shipping option cannot be used on orders containing perishable
items. During hot season (May 1 - Sep 30) orders containing perishable
items must be shipped with EXPRESS service (Second Day/Overnight). Free
Shipping cannot be used for Express shipping methods.
Order processing and shipping
• Orders are processed within 1-2 business days.
use UPS, FedEx, and USPS shipping carriers depending on the destination
and products that were ordered. We recommend choosing 2nd
Day or Overnight service for perishable items that require a certain
temperature while in transit. Orders are shipped Monday through Friday.
Orders that have estimated shipping time of more than 3 business days
are shipped Monday through Wednesday because we don’t want packages to
be kept in shipping carriers facilities during weekends. Orders placed
after 2 pm will begin processing the next business day.
an item happens to be out of stock during processing, you will be
contacted for a replacement as soon as possible via e-mail or phone. In
case when the missing items make up less than 10% of the order, it will
be shipped without the missing items and a refund for them will be
transit time for UPS and FedEx can be found on the following map.
Nevertheless, Ground shipping may take up to 6 business days regardless
of destination. Weather conditions, holidays, and other unforeseen
circumstances may increase transit time.
on the chosen method delivery may take 1-7 working days. A tracking
number will be sent to your registered email address once your package
is shipped. Funds are only withdrawn from your payment source once your
package is shipped.
- It is more economically prudent to buy more items at once, rather then
individually over a period of time. The shipping cost will usually take a
larger toll more than the inherent value of an individual item. By
buying many things at once, you spend less on shipping. The shipping
cost will increase with each item that you buy, but at a marginal rate
compared to the value of the items that you are buying.Basically: Buy more items all at once.
Perishable (refrigerated) items are packaged in thermal envelopes accompanied by ice packs.
For customers whose shipping address is in the gray, orange, red or green area on the map below.
1. Orders containing perishable (refrigerated) items, must be shipped via UPS 2nd Day Air.
2. Orders containing perishable (refrigerated) items and
non-perishable items, we recommend that you place two separate orders in
order to save on shipping costs.
3. Orders may be held until the Monday following the day your order
was placed in order to avoid stop-over time during the weekend.
Placing and receiving an order
be careful when entering shipping address. We don’t take responsibility
for incorrect or incomplete addresses, we do not issue refunds for the
shipping cost and a restocking fee up to 20% of the total cost may be
received, please check if the package is intact. If it is damaged
please take pictures and send them to the shipping carrier for further
• All claims regarding your order must be submitted via e-mail within 24 hours upon receiving the package.
try to do our best to assure delivery on time; however, we don’t take
responsibility for shipping carrier delays due to weather conditions or
may check the status of an order in your account on the website.
Depending on the shipping service, the tracking number might not be
available within 24 hours.
• You will receive e-mail notifications when the order is placed, and when it is shipped out.
We accept credit cards VISA, MasterCard, Amex, Discover..
You can pay for your order directly on the website. Payments and
withdrawals occur after your order is completed and ready for
submission. Payment amount may differ from the amount obtained when
placing your order, be paid only products actually departure in order,
and the final cost of delivery.
• We accept VISA, MasterCard, , American Express, Discover
you are charged only for products that were sent to you, the total
charged when the order is shipped may differ from the one at checkout.
• In case some of the items are missing, the total will decrease, and the money will be returned to you.